Terms of Service

 

Welcome to the Medical Tourism Italy website provided by Medical Tourism Italy S.R.L.  Our Terms & Conditions spell out your access to and use of this Site and the information, and other content available on or through this Site. Please read these Terms & Conditions carefully before using this Site. We reserve the right, at our sole discretion, to change our Terms & Conditions at any time and without warning. Your continued use of this Site after such changes take effect will be deemed to constitute your acceptance of our new Terms & Conditions.

 

BY ACCESSING, USING OR BROWSING THIS SITE OR ANY OF THE TABS, PAGES, OR WINDOWS IN THIS SITE, YOU INDICATE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THIS AGREEMENT, AND THAT YOU UNDERSTAND AND INTEND THIS USER AGREEMENT TO BE THE LEGAL EQUIVALENT OF A SIGNED, WRITTEN CONTRACT BETWEEN YOU AND MEDICAL TOURISM ITALY S.R.L., AND EQUALLY BINDING.

 

Description of Service

 Medical Tourism Italy S.R.L. is the leading medical tourism service agency in the Italy specializing in networking with Italian Medical facilities and Doctors in the creation of the therapy packages and solutions for patients seeking treatment outside of the SSN, not limitedly to the Italian country.  In this role, we research and gather publicly available information and provide this information to you for your personal use in making a more informed decision about your medical treatment options in Italy. We also provide Trip and Service facilitation services including but not limitedly to escorting, hotel booking and general assistance during your stay. Please view the website’s pages for more details. 

 

Not A Medical Referral Service

 Medical Tourism Italy S.R.L. is not a medical referral service and does not endorse, recommend, or approve any travel agency or healthcare provider listed in the Site.  We are not medical professionals and will not discuss or advise any issues relating to medical treatment.  We facilitate contact with, and provide information about doctors in Italy and provide information about their credentials in order for you to make informed decisions.  We encourage and advise you to discuss all medical issues with your medical doctor in the United States or your Country of origin, before making a decision on medical treatment outside of your Country. Through our medical affiliates in Italy and our in-depth research we provide personalized health suggestions about available medical treatment and recuperation and packages to assist you making an informed decision. The information contained on the site is for informational purposes only, and in no case may it constitute the formulation of a diagnosis or the prescription of a treatment. The information on this site is intended to provide general information, so that patients can discuss their condition with their family doctor or specialist reference. The information must in no way replace the direct doctor-patient relationship or the specialist visit. It is recommended to always seek the advice of your doctor.

 

You agree to assume all responsibility in connection with choosing any doctor for your desired procedure. We assume no responsibility or liability for any treatment or other services rendered by any doctor, or for any malpractice claims and other claims that may arise directly or indirectly from any such advice, treatment or other services.

 

Disclaimers

 This site is for informational and consultancy purposes only.  As we strive to provide the most accurate, up to date information possible, the site may contain technical inaccuracies or typographical errors, and may be changed or updated without notice.

 

To the fullest extent permissible pursuant to applicable law we assume no responsibility nor do we grant any warranties, express or implied relating to the operation, safety, condition or service of any physician, health care provider, hospital, aircraft, motor vehicle, boat, other conveyance, inn, lodge, or hotel and/or products associated with such entities or services that are used wholly or in part by, for or on behalf of you. We are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.

 

Limitations of Liability 

You agree that neither we nor our international affiliates will be liable for any damages resulting from your use of, or reliance upon, this site, any site materials, or any services obtained on or through this site. In the event of any problem with this site, any site materials, or services obtained on or through this site, you agree that your sole remedy is to cease using such items.

 

You agree that under no circumstances will Medical Tourism Italy S.R.L. or any of our or their directors, officers, members, employees, agents, representatives, servants, attorneys, predecessors, successors or assigns, be liable for any indirect, incidental, special, punitive, exemplary or consequential damages (including, but not limited to, lost profits and damages that result from inconvenience, delay, or loss of use) arising out of use of this site, any site materials, arrangements made based on information obtained on or through this site, or products or services obtained on or through this site, even if we or they have been advised of the possibility of such damages.

 

Indemnity 

You agree to defend, indemnify, and hold harmless Medical Tourism Italy S.R.L. and our affiliates, and our and their respective directors, officers, members, employees, agents, representatives, attorneys, successors and assigns, from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs and expenses (including reasonable attorneys’ fees and litigation expenses), relating to or arising from (i) your use of this Site, any Site Materials, or services obtained on or through this Site, (ii) any arrangements you make based on information obtained on or through this Site, or (iii) any breach by you of our Terms & Conditions.

 

Venue

 You agree that this User Agreement shall be governed by and construed in accordance with the law of Italian Governament and under the juristiction of Foro di Vicenza.  We agree that any legal action or proceeding under or with respect to this agreement may be brought in the Foro di Vicenza; and for the purpose of any such legal action or proceeding, you hereby submit to the jurisdiction of such courts. You hereby agree not to raise and waives any objection to or any defense based upon the venue of such courts and any objection or defense based upon an inconvenient form.  You also agree not to bring any legal action or proceeding under or with respect to this agreement outside Vicenza, Italy, unless, for some reason, the courts of the Vicenza and the courts having jurisdiction in Italy refuse or do not have jurisdiction in the matter.

 

Arbitration

 Except as otherwise expressly provided in this User Agreement, any dispute or claim arising under or with respect to this User Agreement will be resolved by arbitration under the provisions of the Maryland Arbitration Act (Courts and Judicial Proceedings Article, Section 3-201, et seq., as amended  from time to time).  The arbitrator in any proceeding may award reasonable costs and expenses, including reasonable attorneys’ fee, to the prevailing party.

 

Copyright and Ownership

 Copyright © Medical Tourism Italy S.R.L. All Rights Reserved

 

All of the Site Materials, including the content and display of this Site are property of Medical Tourism Italy S.R.L..  The Site Materials are protected by law, including, but not limited to, Italian, European and international copyright law and trademark law, as well as other international laws and regulations. Other names and logos contained in this Site or in the Site Materials are trademarks and service marks of our affiliates and may not be used without the permission of the trademark or service mark owner.

 

Privacy Policy 

The information that we collect from our users is used only to facilitate the selection of desired destination and medical procedure.  We do not sell or share your information to any third party at any time without your permission. The protection of our users’ personal information is extremely important to us. Therefore, we have adopted a privacy policy outlining our personal information collection and use practices. Please refer to it for details about how we collect and use personal information from users of this Site. Any changes to the Privacy Policy will be posted on this Site, and you should periodically consult this Site to stay apprised of any such changes.

 

Links to Other Sites 

This Site contains links to other sites on the World Wide Web for the convenience of our users. These other sites are maintained by third parties over whom we exercise no control. Accordingly, we expressly disclaim any responsibility for the content of these other sites and for the availability, accuracy, reliability, completeness, currency, quality, performance or suitability of the information, products and services available or advertised on or through these other sites.

 

Payment Terms

 Any participant will execute payments as our Company Contract states:

  • Full Amount of Estimate via Bank Wire Transfer/Credit Card* with Due Date no later than 7 working days before arrival date;
  • Half Amount of Estimate via Wire Transfer/Credit Card* with Due Date no later than 7 working days before arrival date and second half amount of present Estimate via Credit Card* on arrival day;

The currency value must be in EUR, and a Copy of Bank Receipt and of the Contract must be signed by Client and to be sent back to Medical Tourism Italy S.R.L.; payment through Credit Card will have a raise of 3.5% of amount paid.

In case of renunciation to MTI services and treatment after signing this paper and providing for the payment stated in the present Estimate, reimbursement will be applied only for half of total amount stated in the present Estimate.

 

 

Cancellation & Changes

 Because of the special nature of the medical and tour packages featured in this Site, our affiliates may impose variable cancellation fees.  You agree that Medical Tourism Italy S.R.L. has no control over such fees and cannot consider making any exceptions to these charges.

Airfares are subject to different rules and cancellation fees; some maybe non-refundable. To protect against cancellation charges, we strongly recommend purchasing Cancellation Protection and Travel Interruption Insurance, although we do not provide at the moment any specific assitance on Airfares.

 

Travel Documents

 All participants must be in possession of a valid passport during time of travel, and must provide scans of it to Medical Tourism Italy at the time of signing the Contract.  Depending on length of visit, a Visa may be required for some or all of the countries visited. Please check your visa requirement at time of booking. Medical Toursim Italy S.R.L. will provide visa information when applicable.

 

Prices, Rates, and Fares

 Unless otherwise indicated all prices rates shown and communicated are in EUR (Euros) and are per person/treatment. These prices are in effect for 2019 and are subject to change at any time prior to departure.

 

Privacy Policy of www.medicaltourismitaly.com

 

This Application collects some Personal Data from its Users.

Owner and Data Controller

Medical Tourism Italy S.R.L.

Galleria Francesco Cripsi 43 – 36100 Vicenza – Italy

Owner contact email: info@medicaltourismitaly.com

Types of Data collected

Among the types of Personal Data that this Website collects, by itself or through third parties, there are: email address; Cookies; Usage Data; Data communicated while using the service; first name; last name.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.
Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party’s consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.

Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
  • Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: User database management, Analytics, Hosting and backend infrastructure and Contacting the User.

Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Analytics

    The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

    Google Analytics (Google Ireland Limited)

    Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

    Personal Data collected: Cookies; Usage Data.

    Place of processing: Ireland – Privacy Policy  Opt Out. Privacy Shield participant.

    Google Analytics with anonymized IP (Google Ireland Limited)

    Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
    This integration of Google Analytics anonymizes your IP address. It works by shortening Users’ IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.

    Personal Data collected: Cookies; Usage Data.

    Place of processing: Ireland – Privacy Policy  Opt Out. Privacy Shield participant.

  • Contacting the User

    Contact form (this Website)

    By filling in the contact form with their Data, the User authorizes this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

    Personal Data collected: email address; first name; last name.

  • Hosting and backend infrastructure

    This type of service has the purpose of hosting Data and files that enable this Website to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Website.

    Some services among those listed below, if any, may work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

    SiteGround Hosting (SiteGround Hosting Ltd.)

    SiteGround Hosting is a hosting service provided by SiteGround Hosting Ltd.

    Personal Data collected: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service.

    Place of processing: United Kingdom – Privacy Policy.

    iubenda Consent Solution (iubenda srl)

    iubenda Consent Solution is a service that facilitates the collection and management of proofs of consent provided by iubenda srl.

    Personal Data collected: Data communicated while using the service.

    Place of processing: Italy – Privacy Policy.

  • User database management

    This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to this Website, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks’ profiles) and used to build private profiles that the Owner can display and use for improving this Website.
    Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on this Website.

    ZOHO CRM (Zoho Corporation Pvt. Ltd.)

    ZOHO CRM is a User database management service provided by Zoho Corporation Pvt. Ltd.

    Personal Data collected: email address; various types of Data as specified in the privacy policy of the service.

    Place of processing: United States – Privacy Policy. Privacy Shield participant.

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

This Website uses Cookies. To learn more and for a detailed cookie notice, the User may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

This Website does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Website and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. 

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User

The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

This Website (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Website as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

Small sets of data stored in the User’s device.


Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to this Website, if not stated otherwise within this document.